Effective Date: 20.08.2024

1. Introduction

Welcome to Stick That Ltd’s website (referred to as “we,” “us,” or “our”). We care about our users’ privacy and are committed to protecting their personal data. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website www.stickthat.co.uk and our built-in product configurator.

2. What Data We Collect

We may collect various types of data when you interact with our website and use the product configurator, including:

• Personal Data: When you create an account, place an order, or use the product configurator, we may collect information such as your name, email address, billing and shipping addresses, and payment details.
• Design Data: When you create and customize designs using our product configurator, we collect design elements, images, text, and other content that you upload or modify.
• Usage Data: We collect data about your interactions with our website, including browsing history, pages visited, and actions taken. This helps us improve your user experience and our services.

3. How We Use Your Data

We use the collected data for the following purposes:

• Order Fulfillment: To process and fulfill your orders, including shipping and delivery.
• Personalization: To tailor content and offer product recommendations based on your preferences.
• Communication: To contact you regarding your orders, account information, and promotional updates.
• Improvement: To analyze usage patterns and feedback, helping us improve our products, services, and user experience.

4. Data Security

Protecting your data is our priority. We use industry-standard security measures to safeguard your information from unauthorized access, disclosure, alteration, or destruction.

5. Third-Party Services

We may share your data with trusted third-party service providers who assist us in operating our website, processing payments, and fulfilling orders. We do not sell, trade, or otherwise transfer your personal data to external parties for marketing purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our site. You can manage your cookie preferences through your browser settings.

7. Your Rights

You have the right to access, correct, or delete your personal data. You can manage your account settings and communication preferences by logging into your account or contacting our customer support.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

9. Comments and Media

When you leave a comment on our site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam. An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. After your comment is approved, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

10. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

11. How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal data they provide in their user profile. All users can see, edit, or delete their personal data at any time (except they cannot change their username). Website administrators can also see and edit that information.

12. Your Data Rights

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

13. Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

14. Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you about any significant changes by placing a prominent notice on our website.

15. Contact

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at: info@stickthat.co.uk.

By using our website and product configurator, you consent to the practices described in this Privacy Policy.